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Terms of Service

By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms of Service.

General Terms

1. Acceptance of Terms By booking a stay at Golden Perch, you (the "Guest") agree to abide by these Terms of Service. Failure to comply with these terms may result in immediate termination of the rental agreement and forfeiture of any security deposit or payments made.

2. Check-In and Check-Out: Guests agree to vacate the property by the designated checkout time as indicated in their booking confirmation and/or in the form filled at the time of booking. Failure to vacate on time may result in additional charges and/or immediate removal from the property.

3. Primary Guest Age Requirement: The primary guest must be at least 18 years of age to be able to check into the property.

4. Identification Requirements: It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the property. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. 

5. Liability Waiver: The Owner/Host is not liable for any accidents, injuries, or illnesses that occur while on the property or its facilities. By accepting this agreement, Guests agree to indemnify and hold harmless the Owner/Host from any and all claims of personal injury, property damage, or loss arising from their stay.

6. Property Care and Damages: Guests agree to treat all property, furniture, and amenities with respect. Any damages, loss, or repairs required due to negligence or misuse will be the responsibility of the Guest. Guests agree to reimburse the Host for damages exceeding the security deposit amount.

7. House Rules: Guests agree to adhere to all house rules, which will be communicated before or during the stay. These rules are designed to ensure a comfortable experience for all parties and to maintain the integrity of the property.

8. Cleaning and Departure: The cleaning fee covers standard cleaning of the property. Guests are expected to leave the property in a tidy condition. Specific checkout instructions include:

  • Removing all trash and disposing of it in designated bins.

  • Washing and storing dishes used during the stay.

  • Returning furniture and items to their original positions.

9. Noise and Disturbance Policy: No music is allowed on the property beyond 10:00 pm. Guests are expected to maintain decorum and comply with the rules and regulations of the residential area.

10. Pet Policy: No pets are allowed inside the property.

11. Additional Guests: Guests agree not to bring more guests than specified in their booking without prior written consent from the Host. Any unapproved additional guests may result in additional charges and/or termination of the rental agreement.

12. Violation of Terms: Any violation of these Terms of Service, including failure to follow house rules or unauthorized use of the property, may result in immediate termination of the rental agreement without refund. The Host reserves the right to withhold the security deposit in such cases.

13. Governing Law: These Terms of Service are governed by the laws of the jurisdiction where the property is located. Any disputes arising from this agreement shall be resolved in accordance with those laws.

14. Waste Management Policy
Guests are required to separate wet and dry waste during their stay and dispose of them in the designated bins in the house. Failing to comply with this policy will result in a fine of ₹1,000 for each day the garbage is mixed.

  • Wet Waste: Includes compostable materials such as food scraps, vegetable and fruit peels, tea leaves, coffee grounds. 

  • Dry Waste: Includes non-biodegradable materials such as plastic, paper, glass, metal, cardboard, and other recyclable materials.
    As a general rule, all food waste is put in the compost/wet waste section. If you have food inside packets, then these should be separated. The food needs to be put in wet waste-bin and the packaging in dry waste bin. This policy is to comply with local waste management regulations.

15. Double Booking Policy
In the rare event of a double booking, where the property has been inadvertently reserved for multiple guests for the same dates, the Host will notify the affected parties as soon as possible. Guests will have the following options:

  1. Alternative Accommodation: The Host will make every effort to provide comparable alternative accommodations at no additional cost.

  2. Full Refund: If an alternative arrangement is not satisfactory or available, the affected guest will receive a full refund of their booking amount.

The Host will not be held liable for any additional costs, damages, or inconvenience caused due to a double booking beyond the options provided above.
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Cancellation & Refund Policy

  • Guests will receive a full refund if they cancel at least 14 days in advance of their check-in date.
    Calculation: For eg. if guest has booked a checkin for 15th day of a month, then they need to inform & get acknowledgement from the host before the 1st day of the month is over.

  • Guests will receive a 50% refund if they cancel between 14 and 7 days in advance of their check-in date.

  • Guests will receive no refund if they cancel 7 days or less in advance of their check-in date.

  • No refund will be provided if the guest books for more than 14 days but later on decides to cancel after checkin. This will be dealt on a case to case basis.

  • Refund Policy: Golden Perch is not legally obligated to provide any compensation beyond a refund for the unused portion of the stay, subject to the cancellation and refund policies outlined in your booking agreement.

Security Deposit Policy​

  • Payment of Security Deposit: A security deposit amount will be determined and communicated at the time of booking. This amount must be paid in full before the booking is confirmed. 

  • Refund of Security Deposit: The security deposit will be refunded to the guest after their checkout date, provided there are no claims or deductions required as per the terms outlined on this page. The refund will typically be processed within 2-3 business days after the property inspection.

  • Conditions for Deductions: The host reserves the right to deduct the security deposit, either partially or fully, under the following circumstances:

    • Property Damage: For any loss or damage to the movable/immovable property, furniture, or amenities caused by the guest.

    • Excessive Cleaning: For any cleaning requirements beyond standard cleaning, due to guest negligence or misuse.

    • Repairs or Usage-Related Costs: For repairs or charges incurred due to improper or negligent use of the property by the guest.

    • Fines or Penalties: If the host is fined by the society, government, or any third party due to the guest's actions, the actual fine amount will be deducted along with an additional service charge.

    • Mixing of Garbage: As specified previously, guests need to keep food waste separated in wastebins. Failure to do so will attract society fines that will be transferred to the guests.

  • Notification of Deductions: In case of deductions, the guest will be informed of the reasons and provided with a breakdown of the charges before the remaining deposit is refunded. This can take 30-90 days to process.

  • Liability Beyond Security Deposit: If the total cost of damages, cleaning, repairs, or fines exceeds the security deposit amount, the guest will be liable to reimburse the additional costs to the host.

  • Inspection and Dispute Resolution: The property will be inspected post-checkout to assess any damages or violations. If a guest disputes the deductions, they may contact the host within 5 working days since checkout to address the matter.

  • If a guest exceeds the checkout time by more than 45 minutes, late checkout charges will apply starting from the original checkout time.

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